FAQ

Having trouble finding your way around the MAMAGORA platform? 

Don’t despair! We have already collected some of the most frequently asked questions for you right here.
If you didn’t find what you were looking for, please contact us and we will help you as soon as possible.

Becoming a Member

Absolutely.  Everyone is welcome, as long as your attitude towards flexible work life and gender equality is positive and progressive. We invite you to participate in creating a more diverse, more equal, and family-friendly work-life-scene in Switzerland.

Registering for MAMAGORA website is easy. Just fill in the fields and we’ll get a new account set up for you in no time.

If you’ve checked your junk folder (or social and promotions folder if you use Gmail) and still can’t find the confirmation link, get in touch with us.

You can change your password and/or email address in Settings/General Setting in your account.

Yes. In order to reach most of the content on our website, you need to choose a membership.

Yes. We offer a free Membership (Standard Membership).

 

However, if you have a Business and you would like to enjoy all the benefits, you should choose our Business Membership.

 

If you would like to support us, please choose our Supporter Membership. For that, a huge thank you in advance.

 

Read more about our memberships.

We do everything we can to keep your data safe. Please read more in our Terms and Condition.

Depending on your membership type, you can pay by Credit Cards, Paypal or Offline Payment (Bank Transfer, Payment Slip)

Yes. We will not collect credit card numbers – instead, we will use a trusted third party credit card or payment processor.

 

Our trusted third party payment processors:

 

Stripe:  https://stripe.com/ch

PayPal: https://www.paypal.com

My Account details

Just click on your profile image at the top right of the page.

Some screens are smaller than the others. Just click on the ellipsis at the end of your menu and you’ll be able to see the rest.

Yes, you can. See section “Settings”.

You can’t delete your account automatically. You can contact us and we will delete it for you. Before you request a deletion, you can export everything you have ever created from the site. See section “Settings”.

You can send friendship requests at Members. Under each member, you see an ellipsis next to the follow button. Send a friendship request. Your activities will be shown at your account.

You can send private messages to your friends. Please see the section “Friends”. You can also send private messages by clicking on a member profile. 

 

See image below:

 

EDIT PROFILE

This is your Basic Profile. Just click on your image/avatar at the top right of the page and choose the Profile menu. You can fill out your extended profile either at “Portraits” or “Businesses” menu to tell more about yourself or your Business.

 

Your full name or your business name: this name will be displayed at the Member Directory.

 

Headline: The Headline text appears at your Profile Page and the Member Directory. You can decide who can see this (Everyone, Only me, All Members, My Friends).

 

Member Type: You tell the community whether you are an individual or a business. This category can be found at Member Directory.

 

Social links: You can add your social links to your Profile (Optional). It will be shown on your single member page.

 

 

CHANGE YOUR PROFILE IMAGE

Your profile photo will be used on your profile and throughout the site. If there is a Gravatar associated with your account email we will use that, or you can upload an image from your computer.

SOCIAL LINKING

You can link your social accounts to log in faster to your account at the website.

This is the heart of the MAMAGORA site.

Here, you can find all your work (Blogs, Ideas and Projects, Jobs, Pinboard, Portraits, Business Profile).

 

This is also the area where you can add new “cards” to the site and you can edit your previous ones. These will be displayed accordingly at the Blogs, Ideas and Projects, Jobs, Pinboard, Portraits, Businesses menu points.

GENERAL SETTINGS

You can change your email address and password.

 

EMAIL NOTICE

You can decide how you want to get email notifications.

 

PROFILE VISIBILITY

You can decide if you want your Headline will be displayed on your single profile page.

 

EXPORT DATA

You can export all the data you have shared on this platform.

 

PROFILE PRIVACY

You can set up how your profile will be seen on the website.

You can see your activities throughout the forum (Topics started, Replies created, Favorites, Subscriptions).

MEMBERSHIP

You can see all the groups where you have joined.

INVITATIONS

You can see your who has invited you to a group.

INFO

You can update your email address and your address in case of a paid membership.

 

SUBSCRIPTION

Here is a basic rundown of what you will see and be able to do on this tab of the account page:

See all associated subscription information – They will be shown any active or inactive subscriptions that are either automatically recurring or one-time payment type subscriptions. Subscription information will include the following column headers:

 

Membership – this column will show the name of the subscription

 

Subscription – this column shows if the renewal status of the subscription (either enabled to rebill, paused, or stopped if the subscription has been cancelled). The billing terms of the subscription along with the next billing date will be shown if applicable.

 

Active – this column will show one of two things, a green ‘Yes’, or a red ‘No’. ‘Yes’ means that your subscription is active and that they will have access to your protected content. ‘No’ means that your subscription is inactive and will not have access to your protected content.

 

Created – shows the day the subscription was created.

 

Expires – shows when the subscription will expire if no new transaction is presented. So essentially, this is the expiration date of the current transaction that is activating the subscription. If this is a recurring subscription, the date here will update after each new billing.

 

Card Exp. – here you will see the expiration date of the user’s credit card. This column will be blank you signed up via a PayPal account OR if the subscription price was free.

 

Manage subscriptions – On the far right of each subscription, the last column will present available options to you.

 

Update – this option is conditional on you having an active, automatically recurring subscription. Clicking this link will allow you to update your credit card information. If you signed up with a PayPal account then they will be shown a link to update your account information directly at paypal.com

 

Change Plan – this option is conditional on the membership being currently apart of a MemberPress Group. Clicking this will trigger the ‘Change Plan Pop-Up’ where you can easily upgrade or downgrade.

 

Cancel – this option is conditional on you having an active, automatically recurring subscription – one-time payment type subscriptions will NOT have a cancel option because there is no future billing to avoid. Clicking this will cancel any future billings for the subscription. Important note: cancelling does NOT equal an inactive subscription. The subscription will only become inactive once all future billings have ended or been cancelled AND the last transaction associated with the subscription has expired.

 

Subscribe/Renew – these links can be used if you would like to repurchase a past membership. If your subscription is expired and has no other memberships active in the same upgrade path Group, it will say Subscribe. If you can manually renew and it is not expired, it will say Renew.

 

Sub-Accounts  (See details below.)

 

SUB – ACCOUNTS

After you subscribe for your corporate account membership (applicable for certain memberships), you will be able to see a new link option on your Account page > Subscriptions tab. This link option is called “Sub Accounts”.

 

Corporate account for xxxxxxxxxxxxxxxx – This tells you what corporate subscription data you are looking at. The x’s will be replaced by the subscription ID for that corporate member’s subscription.

 

X of X Sub Accounts Used – Here, you will see how many of their allocated sub-accounts have been used.

 

Add Sub Account (button) – Clicking this button will reveal a form with the following details:

 

Existing Username:  You can use this entry form to put the username of an existing user on the site to add that user under your corporate membership. The field does not support entry of the user’s email or move an existing user if they are currently associated with another corporate account

– OR – (under this header, you can use the entries to create a new user to be added under your account)

 

Username: (Required) Used to enter the username that will be associated with the sub-account. Please note that usernames cannot be changed once submitted, so it’s important that this is entered correctly.

 

Email: (Required) Enter the email to be associated with the sub-account. The new members welcome email will be sent to this email if that option is enabled below.

 

First Name: (Optional) Used to enter the first name of the user as needed.

 

Last Name:(Optional) Used to enter the last name of the user as needed.

 

Sub Accounts table – Here, you will be able to see all sub-accounts associated with your Corporate Account. The table will show the sub-accounts username, email, first name, last name, and also give the option to manually remove any sub-accounts with the “Remove” link next to each entry.

 

Previous/Next Page: You can use these options to manually scroll through the pages of sub-account users.

 

Export Sub Accounts: Clicking on this option just below the sub-accounts table will export all sub-accounts associated with your account.

 

Signup URL – This is a simple URL that you can copy and send to anyone they would like to subscribe under their membership. Use the clipboard icon to easily copy it.

 

Import Sub Accounts via CSVYou can use this section to import a previously created comma delimited CSV file.

 

PAYMENT

The Payments tab of the account page is used to show all payments that you have made during the lifetime of your profile on your site. The following columns will be shown:

 

Date – this column will show the date that the payment was made.

 

Total – this column will show the total price of the payment (including any taxes paid out).

 

Membership – this column will show the name of the Membership the payment was for.

 

Method – this column will show the name of the payment method selected that billed the payment.

 

Ideas and Projects

MAMAGORA wants to create a space where people freely share information, opinions and perspectives. The best way we can achieve that is through building trust and emphasizing collaboration, not competition. We can’t give you full protection but here are some tips:

 

– You might want to explain your concept on a high level but share details, until you built a personal relationship.

– Only share as many details as you feel comfortable to share publicly.

You have an amazing idea. Well done. You made the first step. Turning ideas into business requires a lot of determination. You might want to find collaborators, partners, investors, funds, etc.

We aim to help you with that. As we’ve only recently launched, we’re working on finding the best solutions, tools and partners for you to turn your dream into reality.

Stay tuned for further information in the upcoming months. 

How to create an Idea/Project Group?

There is a group created automatically by your idea/project (Ideas and Projects menu) with your idea/project name. You can find your groups at your account.

 

Idea/Project Settings

You can decide freely who can see your idea/project and who can join you.

 

Add a forum to your idea/project

We highly recommend to Create a discussion forum to allow members of this group to communicate in a structured, bulletin-board style fashion.

 

Add an image to your Idea/Project

Catch people’s attention. The image will be shown on the main group page and in search results.

Make sure you crop the image before you go to the next step.

 

Invite other members to join your Idea/Project

Business

How to create a Business Group?

There is a group created automatically by your Business (after submitting your Business Profile at the “Businesses” menu) with your Business name. You can find your groups at your account.

 

Business Group Settings

You can decide freely who can see your idea/project and who can join you.

 

Add a forum to your Business

We highly recommend to Create a discussion forum to allow members of this group to communicate in a structured, bulletin-board style fashion.

 

Add an image to your Business

Catch people’s attention. The image will be shown on the main group page and in search results.

Make sure you crop the image before you go to the next step.

 

Invite other members to join your Business

 

Groups

Every member of MAMAGORA can create one or more groups.

 

Three options to create a group:

 

  1. Group automatically created by “Ideas and Projects”
  2. Group automatically created by “Businesses”
  3. Go to “Groups” and create one based on your interest.

You can manage your groups from your account.

Languages on MAMAGORA site

We speak primarily English at MAMAGORA. But you are more than welcome to make posts in any of the official Swiss languages.